The Zendesk Power-Up also provides a button on the back of the card, which you can use to look up tickets in Zendesk if you do not have the URL handy.Īttached tickets will show in the Attachments section. You can also use the Attach a link box via the Attachment button. Perhaps the easiest way to attach a Zendesk ticket to a Trello card is to simply copy the Zendesk ticket URL, open the card in Trello, and Cmd/Ctrl+V to paste the URL as an attachment on the card. To change the subdomain after initial setup, use the settings menu for the Zendesk Power-Up in the board Power-Ups sidebar.Members of the board who are not also members of the Business Class team will simply see the Zendesk URLs as basic attachments on the card.Only members of the Business Class team will be able to access the Power-Ups and link their account.Only one Zendesk subdomain is supported per Business Class team.Each member who has access to Zendesk will need to link their account to Trello individually.Log in using your Zendesk username and password.In the popup window, enter your Zendesk subdomain.Click the Link your Zendesk account button.Select Attach a ticket or Attach a view as needed.Click the Zendesk button in the Power-Ups section on the back of the card.To authenticate a Zendesk account in Trello Once the Power-Up is enabled for the board, each user needs to authenticate their Zendesk account from within Trello. If you don't see the Zendesk Power-Up, you may need to upgrade to the latest version of Business Class, or you may need to associate the board with your team. Click the Enable button next to the Zendesk Power-Up.Open the Board menu on the right side of the page.Once you meet the integration requirements, you can enable the Power-Up. To set up the integration, you must be on the Trello Business Class plan or above. Attach views to see high-level stats and summaries without jumping back and forth between tools. Attach tickets to see quick summaries relevant to a card. This Power-Up allows you to attach Zendesk tickets and views to Trello cards. Setting up Zendesk Power-Up Functionality Overview This article covers the following topics: You can start your free trial of Freshservice here.The Zendesk Power-Up allows Trello users to attach tickets and ticket views inside Trello cards. It has a 21-day free trial where you access all its features. Our top choices for the IT Service Software category are: Freshservice, Zendesk, LiveAgent.įreshservice offers four plans for modern enterprises. We know that not all companies have enough time to examine a large number of different products, so we created a list of suggestions that you may find useful. bear in mind to take into account your company’s or industry’s special circumstances, for example, a multilingual solution for a global team or a mobile platform to help you work on the go. We suggest that you put some effort and study their differences and determine which one is the better alternative for your organization. N/A% for Freshservice Power-Up for Trello. Or you can look at their general user satisfaction rating, 97% for Freshservice vs. 8.0 for Freshservice Power-Up for Trello. Here it's also possible to match their general scores: 9.4 for Freshservice vs. What is better Freshservice or Freshservice Power-Up for Trello? Purchasing the right Customer Support Software product is as simple as assessing the good and weaker functions and terms offered by Freshservice and Freshservice Power-Up for Trello.
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